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Terms and Conditions

Welcome to the Dogebooks website.

 

 

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern dogebooks.co.uk’s relationship with you in relation to this website. The term ‘dogebooks.co.uk’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office can be found on the Contacts page. The term ‘you’ refers to the user or viewer of our website.

•Our site is provided to you "as is" and we don't give you any guarantees or promises in respect of the site or its performance. In particular, we give no guarantee as to the quality of our site, its fitness for any particular purpose or the level of skill and care used by us in making it available to you. Any terms of this nature which may be implied automatically by law are excluded (to the extent legally permitted). Providing the site "as is" means that:- Although we try to make sure that everything on our site is accurate, we can't promise you that it is or take responsibility if it isn't - you use our site at your own risk. We can't guarantee that everything on our site is free from viruses or defects or that your use of the site won't cause damage to your computer - it's your responsibility to make sure that you have the right equipment to use our site and screen out anything that may damage it. While you're welcome to visit our site whenever you choose, we can't guarantee that the site will always be available or will operate without interruptions - we may make changes to the site or take it down at any time. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage arising out of, or in connection with, the use of this website.

•This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

•From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

•You may not create a link to this website from another website or document without dogebooks.co.uk’s prior written consent.

•Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and you agree to submit to the exclusive jurisdiction of the English Courts.

Copyright

This website and its content is copyright of dogebooks.co.uk - © dogebooks.co.uk 2011. All rights reserved.  Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

•you may print or download to a local hard disk extracts for your personal and non-commercial use only

•you may copy the content to individual third parties for their personal non commercial use, but only if you acknowledge the website as the source of the material

•you may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Privacy Policy

This privacy policy sets out how dogebooks.co.uk uses and protects any information that you give us when you use this website.

 

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Your continued use of the site following any changes will be deemed as acceptance of such changes.

We may collect the following information:

•name

•contact information including email address

•demographic information such as postcode, preferences and interests

•other information relevant to customer surveys and/or offers

•Here is a summary of the personal details we may collect from you when you visit or use our site, together with an explanation of what we might do with those details:- When you order goods from our site - we will collect details of your name, e-mail address and postal address. We will use these details to process your order for goods. When you select to pay, you will be directed to a  secure site. We do not have access to your credit card details.  We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

•Internal record keeping.

•We may use the information to improve our products and services.

•We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  

•From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

•Other than entities who act on our behalf and who provide some part of the information or services that you use, information that you provide is not transferred to unrelated third parties.

Payment

Once you have selected your items, please proceed to the checkout.  We accept all major debit and credit cards securely online.  We do not at any time have access to your card details provided in this way.  Prices are quoted in British pounds, if paying in other currencies, at checkout the total order value will be converted for you.

Returns

We want you to be happy with your purchase and any item may be returned for refund or exchange within 7 days of receipt if you are not completely satisfied, providing that any protective packaging has not been removed.  To arrange this please email info@dogebooks.co.uk for return procedures.  

Goods must be returned in original packaging and re-saleable condition.  Refund of the purchase price of the goods will be made via your original payment method.  You will not be refunded the original postage and packaging charge and will be responsible for the cost of returning the goods to us.  We recommend that when returning goods a recorded delivery method is used.  We reserve the right to charge an admin fee of £1.50 for the return of unwanted goods to cover credit card processing fees and other handling costs.  Goods requiring exchange will be replaced subject to corresponding standard carriage charges.